KOOZ HP115E &HP131E

Koozmotor offers fast, free shipping across the U.S. We ship daily from local warehouses via FedEx and freight services.

Shipping Information

Unless stated otherwise, in-stock orders typically ship within 1–2 business days. Delivery usually takes 3–5 business days. Shipping times are estimates and may vary due to external factors.

Order Confirmation & Tracking

You will receive an order confirmation email after your purchase. Once your order has shipped, a second email with your tracking number will be sent.

Important Notes

Shipping may be delayed during public holidays as courier services operate on limited schedules.

Tracking updates may take a few days to appear in the courier system.

All estimated delivery times are based on past orders and are for reference only.

For any questions, please contact us at support@koozmotor.com

Koozmotor products are eligible for return within 30 days in the event of a verified quality issue, in accordance with our refund policy. All return requests must first be reviewed and approved by our after-sales support team. Once authorization is granted and the item is received and inspected at our warehouse, a full refund will be issued. For complete details on eligibility and requirements, please refer to the Koozmotor refund policy.

Koozmotor offers a straightforward, worry-free warranty to give you peace of mind.

If you have any questions, please reach out to us at support@koozmotor.com and include your order receipt for verification.

To ensure a safe and responsible riding experience, please review these key guidelines before use:

• Always wear proper protective gear, including a helmet, elbow pads, and knee pads.
  
• Check essential components before each ride: brakes, tires, handlebar stability, and battery security/charge level.
  
• Choose an appropriate speed mode based on the rider’s experience. Young riders and beginners should start with low-speed mode and follow all local regulations.
  
• Use only the original charger; avoid third-party charging devices. Unplug after charging or when not in use.
  
• Do not make unauthorized modifications, as alterations may lead to safety risks or improper operation.